Returns, Refunds and Complaints Information

Our Fresh Flowers Guarantee

At Flowers at Tomorrow's People, we are dedicated to delivering the freshest blooms direct from our local store, ensuring every arrangement arrives vibrant and beautiful. As a trusted Tomorrow's People florist serving local households and nearby businesses, our priority is your complete satisfaction with the quality and freshness of our flowers.

Damaged-on-Arrival Policy

Your flowers should bring delight from the moment they arrive. Should your order reach you damaged or in less than perfect condition, please let us know immediately, ideally within 24 hours of delivery. We may request a photo of the arrangement received to help us understand and address any issues swiftly. Our team will review your concern with care and urgency.

Freshness Window & Quality Assurance

We guarantee the freshness of our flowers for a minimum of five days from the date of delivery when cared for according to our simple guidelines included in every order. Some flower varieties may naturally have shorter or longer lifespans. If you experience a significant decline in freshness within this window, and you have followed the care instructions provided, please contact us and we will be happy to address your concerns.

Refunds and Replacements

Your peace of mind matters. In the rare event that your flowers are unsatisfactory due to freshness or arrived damaged, we offer the option of a full refund or a complimentary replacement arrangement. Once we have reviewed your claim and it’s approved, we’ll confirm whether a refund will be processed back to your original payment method or if you’d prefer a fresh bouquet delivered at the earliest opportunity. Any agreed refund or replacement will be arranged promptly, as we value your trust in our service.

Complaints Procedure

Should you encounter an issue with your order at Flowers at Tomorrow's People that falls outside of our damaged or freshness policies, we still want to hear from you. Start by letting us know the details of your complaint, along with your order number and any supporting details such as photographs. Our experienced customer care team will acknowledge your complaint, investigate promptly and fairly, and keep you informed throughout the process. We are committed to resolving all complaints quickly, appropriately, and to your satisfaction.

Your Trusted Local Florist

Flowers at Tomorrow's People isn’t just a florist; we are part of your Tomorrow's People community, supplying premium arrangements to homes, offices, and events across our neighbourhood. Your happiness with every petal we deliver is our benchmark for success.

Thank you for choosing Flowers at Tomorrow's People. Your trust means everything to us, and our returns, refunds, and complaints process is in place to ensure you always receive the stunning, fresh flowers we proudly promise.